We are operating all experiences under Alert Level 1 protocols. Face masks are required on the Stewart Island Ferry. Find out more >
From Monday 15 February 2021, guests will be required to bring and wear a face mask when traveling on the Stewart Island Experience Ferry.
This measure is in adherence to the new government guidelines and will apply across New Zealand, on all public transport.
We would like to thank you for your support to date and look forward to seeing you again in the future.
Our highest priority is the safety and wellbeing of our customers, staff, suppliers and community. We are closely monitoring the ever-evolving COVID-19 situation and continue to be guided by the New Zealand Ministry of Health. We are following strict hygiene and physical distancing protocols across all our experiences.
If you have any questions about please email us on: [email protected]
For the majority of our experiences, we have a flexible 24-hour cancellation policy, allowing guests to cancel or reschedule free of charge up to 24hour out from travel (see full terms and conditions for more information). We ask guests to respect this policy but have put some exceptions in place in response to COVID-19.
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your experience, receive a Gift Card to the value of your trip, or a refund. For example, your region enters a lockdown, you have been identified as a close contact of a known COVID-19 case or are awaiting Covid-19 test results.
We are following all government guidelines, which could include reducing capacity numbers or stopping operating at short notice, based on changes to the alert levels at a national or regional level. In the event we are not able to cater for your booking you will be contacted and we will organise for your booking to be rescheduled or refunded.
We have intensified daily disinfecting for all high-touch points on our Stewart Island Experience ferries, such as handrails, handles around seating and on doors, seat tops, poles and all hard surfaces including outside seats. Bathrooms are sanitised at the end of every crossing and seats are sprayed with disinfectant. Hand sanitiser is available on board and at our visitor terminals, where our customer service teams are also vigilantly cleaning all high-touch areas. Our Lodge already has strict hygiene requirements. Our routine cleaning and sanitising are completed utilising New Zealand company ‘Hygiene Systems’ and ‘Ecolab’ – a global leader in promoting hygienic environments. We also receive ongoing advice from Ecolab on infection prevention for COVID-19 as it develops.
Further initiatives include:
If you have any questions or concerns, please get in touch with the friendly Contact Centre Team:
Tel: +64 3 249 6000 or 0800 000 511 (within NZ)
Email: [email protected]
Or via webchat (during NZ office hours).