COVID-19 Update

From Monday 31 August, guests will be required to bring and wear a face mask when traveling on the Stewart Island Experience Ferry. 

This measure is in adherence to the new government guidelines and will apply across New Zealand, on all public transport. 

We would like to thank you for your support to date and look forward to seeing you again in the future.

Please email us on:

Our response to COVID-19 

We have intensified daily disinfecting for all high-touch points on our Stewart Island Experience ferries, such as handrails, handles around seating and on doors, seat tops, poles and all hard surfaces including outside seats.  Bathrooms are sanitised at the end of every crossing and seats are sprayed with disinfectant. Hand sanitiser is available on board and at our visitor terminals, where our customer service teams are also vigilantly cleaning all high-touch areas. Our Lodge already has strict hygiene requirements. Our routine cleaning and sanitising are completed utilising New Zealand company ‘Hygiene Systems’ and ‘Ecolab’ – a global leader in promoting hygienic environments. We also receive ongoing advice from Ecolab on infection prevention for COVID-19 as it develops. 

Further initiatives include: 

  • A dedicated internal COVID-19 team established to provide daily expert guidance and information.
  • Signage to remind customers of the need for extra vigilance and increased personal hygiene, particularly thorough hand washing.
  • Changing how we greet each other if meeting in person (i.e. no handshakes, hugs or hongi).
  • Providing our staff with up-to-the-moment guidance and information so they can keep themselves and their families safe.
  • Asking any staff or customers who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.

If you have any questions or concerns, please get in touch with the friendly Contact Centre Team: 

Tel: +64 3 249 6000 or 0800 000 511 (within NZ) 


Or via webchat (during NZ office hours).