Our pages should provide you with all the information you need to make a decision or plan your trip.
We've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
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I often suffer from seasickness - what can you suggest to help me?
Here's a few handy hints to help motion sickness: Ginger is known to contain properties to alleviate nausea. It is available in a number of different forms - from tablets, powder and capsules, which are sold at pharmacies and supermarkets. These need to be taken before your trip, sometimes a few hours before travelling. Other recommendations to reduce motion sickness include not travelling on an empty stomach, as gastric juices can promote nausea. Whilst on the ferry, if possible, sit outside on the back deck to breathe fresh air. Look out to the horizon, rather than looking at the boat's movement in the water.
What time do we need to check in?
For visitors travelling on the Stewart Island Ferry Service, you are required to check in 30 minutes prior to the scheduled departure time (to allow for luggage loading, etc). The check in and boarding gates are closed 10 minutes prior to scheduled ferry departure. For all our cruises and tours, check in is required 20 minutes prior to the schedule departure.
Can I buy food on Stewart Island?
Yes, there is a general grocery store, cafés and restaurants and a Kai cart (take-aways summer only).
What sort of shopping can I do on Stewart Island?
Stewart Island is not the place for a shopping spree as there is a very small range of shops - from small gift shops with locally produced items to the general store for groceries and fresh food.
Online transactions/prices are conducted in what currency?
All prices and transactions on the Real Journeys website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
What happens if there is an emergency ?
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions. We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator). In addition to this we also have portable defibrillators at the following locations: • Milford Sound Visitor Terminal • Real Journeys Visitor Centre, Manapouri • Cavern House (Te Anau Glowworm Caves) • Colonel’s Homestead Restaurant, Walter Peak • TSS Earnslaw Vintage Steamship • Stewart Island Ferry (Bluff - Oban - Bluff).