Terms and Conditions


Prepayment by credit card and subsequent confirmation by Stewart Island Experience / Real Journeys Ltd is accepted as confirmation of your booking.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex or Diners incur a non-refundable 3% surcharge.

Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).

Cancellations:
In the event of a cancellation or amendment to your booking, refunds will only be granted when Stewart Island Experience / Real Journeys receives notification at least 24 hours prior (NZ time) to departure date EXCEPT:

- Stewart Island Lodge* which requires notification 5 days prior to arrival date.

Please note the different and additional bookings terms and conditions detailed below for Stewart Island Lodge, Wild Kiwi Encounter and Discovery Expeditions.

Your acceptance of the terms and conditions outlined are required to process your reservation.

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Stewart Island Lodge* - Terms & Conditions:

Cancellations: In the event of cancellation or amendment to your booking, refunds will only be granted when Real Journeys receives notification at least 5 days prior (NZ time) to arrival date.
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Wild Kiwi Encounter - Kiwi guarantee

If you don’t see a kiwi we will refund you 50% of your ticket price or give you a ticket to come back another evening (subject to availability).
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Discovery Expeditions - Terms & Conditions:

Age: Discovery Expeditions are suitable for all ages with the exception of children under 10 years.  If you are over 70 years, please consult your doctor to check your physical fitness.

Cancellations: All cancellations must be received in writing.  Cancellation fees are charged on the following basis:

  • Outside 90 days prior to departure: NZ$100.00 per person
  • 89 - 60 days prior to departure: NZ$200.00 per person
  • 59 - 30 days prior to departure: 50% of full fare
  • Within 29 days prior to departure: 100% of full fare

Once the expedition has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.

Cancellation fees are not negotiable - we recommend travel insurance.

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Last updated: 23 Aug 2017